Terms and Conditions

Use of Website 

These terms and conditions of trade apply to all our sales of Products. Your access to, and use of, this website (www.tryfreshcatch.com) (the “Website”) and your purchase of a Product (or Products) is subject to the following terms and conditions. By using the Website or by placing any order for the delivery of a Product (or Products), you represent that you have read, understood and accepted these terms and conditions, and agree to be bound by them.

You can get in touch with us by emailing us at help@tryfreshcatch.com

Definitions 

“Customer”, “you” and “your” means you and any other person who registers, and/or orders a Product, under your account.“Freshcatch”, “we” and “our” means Mazu Technologies, DBA FreshCatch, and includes its related companies, directors, officers, employees or agents.“Box” and “Boxes” mean the delivery of fish and other products from time to time offered by Freshcatch and sold via the Website, and “Product” means any such product contained in a Box.

Your Account and Orders 

You certify that the information in your registration for an account is true and correct. You must notify us immediately if there is any change to the account information you have provided to us.

Your order constitutes an order for weekly or fortnightly regular delivery of a Box (or Boxes) selected, on an ongoing and regular basis and will, subject to the rights to pause and cancel set out in these terms and conditions, continue indefinitely.

Deliveries are made on selected days and are subject to change based on conditions such as weather and other unforseeable events. You are able to select the day(s) you wish to receive a delivery.

 

Price and Payment 

 You must pay for every order made under your account which has not been cancelled or paused pursuant to these terms and conditions.

If we charge you the wrong amount for a Box, we will either credit your credit card or credit your account balance.

The prices are listed on the Website. All amounts are in US dollars.

Prices are subject to change, at our discretion, from time to time. If we do change the prices of any Box or Boxes that you have subscribed to.

You must pay FreshCatch for the Boxes purchased by credit card through the Website. 

We may always ask for proof of identification - especially on orders over $200. 

If your credit card is declined by its financial institution or fails to process for any Box or Boxes, we may decline to deliver the relevant order and/or we will contact you to make alternative payment arrangements.

You are liable for all costs associated with debt collection where you default in payment for any order.

 

Returns

If any Product or Box doesn’t correspond with what you have ordered, or you believe it was delivered to you in a damaged or spoiled condition, please contact us at orders@tryfreshcatch.com as soon as possible following delivery (and in any event, no later than three days after the date you received the Box). We may require photographic evidence and/or a sample of the damaged or spoiled Product. If we agree that any Product or Box was incorrectly delivered, or delivered to you in a damaged or spoiled condition, then we will either refund the value of the Product or Box by crediting your credit card, crediting your account balance in your online account, or replace that Product or Box where replacement is possible.

Delivery

Deliveries will, subject to these terms and conditions, be made to the address stated in your account or as agreed by us in writing. If there is no person to accept delivery of the Box, the Box will be left at the front door or as instructed by you in your order, and will be deemed to have been delivered at that point in time.

We will deliver the Boxes to you in such manner and form of transport that we consider appropriate.

We will be entitled to assume that any person accepting delivery of the Products at the delivery address is authorised to accept delivery.

Delivery may be delayed from time to time. Freshcatch will aim to deliver by our target delivery times, but we will not be liable for failure to deliver on a timely basis. If we think that the delivery of your order is likely to be delayed, we will contact you.

 

Product Availability

FreshCatch will make every effort to fulfil orders placed through the Website, however if we are unable to supply a Box or Product for any reason whatsoever we will provide you with one days written notice via email. You will not be charged for Boxes not supplied. Where a Product cannot be supplied or a reduced quantity of a Product is to be supplied, you will be entitled to cancel such order prior to 6:00pm on the day before the relevant delivery date and no payment will be deducted from your credit card. If you do not cancel your order, the price payable by you for that order will be reduced by the amount of the Product not supplied.

Freshcatch may delay dispatch of orders due to stock availability and you will be notified if this will affect our target delivery times.

 

Ownership and Risk

Ownership, responsibility and risk in the Products shall pass to you on delivery to you at the delivery address.

 

Liability

The liability of Freshcatch whether in contract, tort or otherwise for any loss, damage or injury arising directly from any defect in, or non-compliance of, a Product or Box or any other breach of Freshcatch’s obligations under these terms and conditions will not in any event exceed an amount equivalent to the price of the relevant Product.

Privacy Policy 

This privacy policy discloses the privacy practices for https://www.tryfreshcatch.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone via email.

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We use an outside credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes.

Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Cancellation 

You can pause or cancel your subscription at any time temporarily or indefinitely by notifying us via your account or by emailing us at orders@tryfreshcatch.com. An email response from us will confirm your request to pause or cancel your subscription. The cut off day and time for pausing or cancelling your subscription is at 10:00 A.M on the day before the relevant delivery date.

If you fail to make any payment due or fail to strictly adhere with any of your obligations under these terms and conditions we may, in addition to any other remedies we may have, suspend the delivery of any further Box(es) and/or cancel your account. Any such suspension or cancellation will be without prejudice to any of our rights.

Website Use 

FreshCatch shall use its reasonable endeavours to prevent any unauthorised entry into the Website. However, FreshCatch will not be liable for any direct or indirect damage or loss whatsoever if any third party gains unauthorised access.

You must keep your account details safe and confidential at all times.

We reserve the right to make changes to the information provided on the Website at any time and without notice except that where we make changes to the Box or Boxes you have subscribed to or the price of the Box or Boxes you have subscribed to, we will provide you with two days written notice via email and you will be entitled to cancel or pause your subscription, before any changes coming into effect.

You agree not to use the Website for any purpose that is unlawful or prohibited by these terms and conditions. You may download the information on the Website for your own personal use but otherwise neither the Website, nor any material on it, may be altered, modified, reproduced, transmitted or distributed without FreshCatch’s prior written consent. You agree that you will not interfere with any other party’s use and enjoyment of the Website, or damage the operation of the Website, or FreshCatch’s systems or those of other persons who use the Website, whether by way of a virus, corrupted file, any other software or program, or otherwise. 

Variation of Terms and Conditions 

From time to time we may vary these terms and conditions by providing you with two days written notice via email. If you do not agree with the variations to be implemented by us, you are entitled to cancel or pause your subscription before the changes coming into effect.

 

Miscellaneous

Unless otherwise agreed, you may not purchase Boxes or any Products through the Website for the purpose of resale.