What if i don't want seafood every week?
Not to fear! One of the best parts about our service is that you will never receive something that you don't want. You don't have to be included in deliveries each week - if its something you would rather skip, simply ignore our email. If you would like to order for delivery, then press the “Order Now” button at the top of the page.
Fishing Updates are posted and emailed out on Saturday’s.
Our market goes live Monday’s at 12:00 P.M PST. Last minute additions to our market are added on Tuesday at 12:00 P.M PST.
What is a CSF?
‘CSF’ stands for “Community Supported Fishery” which is a collective of fishermen supported directly by their end consumers. In this way we close the large divide between producers and consumers, providing a fresher, more engaging and more delicious product.
How does ordering a Delivery work?
Becoming a member of our CSF means you will receive a variety of fresh, sustainable seafood directly from fishermen along the West Coast. When you purchase a ‘share’ from us you will be included in our weekly update email. Each week a couple days before your delivery arrives we will send you an update informing you what we are bringing in fresh that week. If you dislike something or are allergic to it – that’s ok! Just go ahead and ignore that email and we will send you another update next week - you will never have a surprise delivery!
How do i cancel my order?
Hopefully this will never have to happen! If a situation does come up where you will no longer be able to accept deliveries we would be happy work with you to figure out a solution. We will be able to refund orders that have not been used as long as you give us at least 24 hours notice. If there is an issue with your delivery, please contact us within 4 days of delivery and we will work out a solution!
How much is in a Delivery?
Each delivery week is different - some species are very expensive for us and others are priced better - our quantities will change but the price per share will always stay the same. Be sure to see our "Fishing Updates" to see exactly how much is in each share. Sign up for our mail list and you will be sent a weekly update email letting you know what species and how much we will be offering - if it's too much you can always order a half share!
What are ‘hub points’? Can I make my house a hub point and what are the benefits?
Hub points are centrally located pick up points – either at a business or private residence where members can pick up their shares. If you are interested in becoming a hub point host please contact us by calling or emailing us at email@example.com for more information. Hub point hosts get special discounts and bonuses! We also offer private hub points if you would rather have you home open to a select group of friends or neighbors. Private hub points are also great for group activities like yoga classes or workout groups!
What if I am allergic to something? How do I opt out of certain things?
Not a problem! Opting out of a delivery is very easy - just simply ignore the email and we will not deliver to you that week! Contact us by calling or by emailing us at firstname.lastname@example.org if you have any other concerns or questions.
What if I miss my pickup?
Please try to not forget your pick up! If you know you will not be able to pick up an order on a certain day please give us at least 24 hours notice of the change and we will do our best to accommodate it. Leftover shares will be gifted to our hub point hosts if they have not been picked up by 9:00 P.M.
Please call us immediately if there is an issue with picking up your order. (415) 305-1830
Can I pay after i pick up my order?
Unfortunately we cannot deliver any orders that have not been paid for. If you have an issue with our website or trouble paying an invoice, then please give us a call as soon as possible (415) 305-1830. There is always an option to save your card on file at the bottom of the invoices to avoid ever missing an order in the future.
What if I go to my hub point and my share is not there?
Hopefully this will never happen, however if a mistake is made and someone accidently snagged your order or it ended up somewhere else please give us a call immediately and we will sort it out for you! (415) 305-1830
How does pricing work?
Full Share ($22)
Feeds at least two people - usually three to four, but check our "Seafood Updates" for details on exactly how much we are offering that week
Half Share ($13)
Feeds at least one person - usually two, but check our "Seafood Updates" for details on exactly how much we are offering that week
Premium Shares (Pricing depends on the species offered)
No Half Shares
Premium shares are for seafood that costs us a considerable amount more, so if we offered it at full share pricing, then there wouldn't be enough seafood included in the delivery.
Home Delivery is $3; however, we waive that fee if you pick up your order from a pick up location (Hub Point).
Do you offer reoccuring payments?
We don’t have a system to automatically charge cards since all our orders are placed on our online webstore. Once you set up your account you will have the option to save your billing information for future use.
How fresh is your fish, who is it caught by, and why did you start FreshCatch?
Our Seafood is caught with integrity from sustainable fishing vessels. As soon as the fish are caught, they are kept at a safe temperature in an iced holding tank while it is rushed to the docks for us to transport to our warehouse to ensure the highest quality possible. Each fish is handled with extreme care and the utmost respect for the short time it is out of the water on the way to your door, most of the time by no more than 3 people within our company.
Our fishermen come from all different backgrounds, some from fishing families, some from landlocked states trying to make it on the Pacific, some are retired professionals with backgrounds in Marine Biology, but they all share a common vision: sustainability and traceablity. They are very proud of their catch, and that shows all the way to the dinner plate. We include information about each of our fishermen with every order!
Our story began due to our frustration with the murky seafood industry and the fact that most people are not connected with their fishermen. We are chefs, we are home cooks, and we are fishermen and women, but together we are a strong group of young entreprenuers aiming to change the way we interact with our seas. We work directly with fishemen and women to give them a better price on their catch, while at the same time giving our members the very same seafood at a better price than the grocery store - and it is much more fresh - thats a promise!
What should I do with my ice packs?
If you receive ice packs in a packaged order from us or take some home with a pickup and would like to return them to us please:
1) Wipe down the ice pack so it is clean (do not let it thaw)
2) Keep it in your freezer so it stays in good condition
3) Return them to us frozen at a hub point or farmers market - or better yet - use them in your own reusable cooler for us to place your order in next time!
We want to keep our program as sustainable as possible which means we want to throw out as few ice packs as possible - please do not return damaged/wet/dirty ice packs to us or ice packs from other food companies (they are often stained with other food and will stain our coolers) we really appreciate your help in achieving our goals of zero waste in our system!
Do you offer sqiud for dissection?
No we do not. We work very hard to get fresh squid for our customers and it requires us to go down to the docks and pick up from the boats - it is not something we stock or have to offer year round - therefore we cannot fulfill last minute orders for small amounts of squid for dissection. If you are a University that is looking for squid and would like to set up a reoccurring delivery of larger amounts please send us an email at email@example.com